Nursing Home Complaint Investigation

NYCHSRO investigators conduct the full range of activities relating to onsite investigation of complaints, including sampling, interviewing residents, witnesses, clinical and administrative personnel, and drafting Statements of Deficiencies. In addition, NYCHSRO staff provide monitoring on a 24/7 basis as needed of facilities with problems of Immediate Jeopardy to residents. NYCHSRO’s staff is federally SMQT-certified, meaning that they have completed the Centers for Medicare and Medicaid Services’ training program, passed the required Surveyor Minimum Qualifications Test (SMQT), and become “certified long term care surveyors”.

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